In short

Your account is yours. We keep the account information needed to give you one login across the studios you book with - usually your name, email, phone, and, where needed, date of birth or address.

Each studio has its own terms. When you book or join a studio, you accept that studio's terms separately. Their cancellation rules, their refund policy, their right of withdrawal - those are theirs to set and explain. We're the booking platform; they're the service provider. 

You decide what you share, and you can leave whenever. You can edit the account fields Ferb currently exposes in account settings, and you can ask us to update or delete Ferb-controlled data by emailing data@ferb.co. You can ask any studio to delete what they control by contacting the studio directly.

1. Who we are

Ferb ApS, a Danish company CVR 46257456.

We make and operate Ferb, a booking platform for fitness and wellness studios.

"Ferb," "we," "us" - Ferb ApS. "You," "your" - the person using a Ferb account or booking through Ferb.

"Studio" -  a business using Ferb to take bookings and payments.

2. Your Ferb account

You must be at least 13 years old to create a Ferb account. We don't accept accounts from anyone younger.

For users aged 13 to 18: 

Users aged 13 to 15 need a parent or legal guardian to consent on their behalf before creating an account. Danish data protection law allows young people from age 13 to consent to digital services themselves, but using Ferb is also a service contract with payment obligations, and under Danish contract law, minors under 18 generally need a parent or guardian to enter into that kind of agreement.

By creating a Ferb account, you confirm that you have the consents required to use Ferb -  including, if you are under 18, the consent of your parent or legal guardian.

Studios may set higher minimum ages for their own services - for example, a kids' yoga studio might allow under-13s with parental enrollment, or an adult fitness studio might require 18+. That's published in the studio's own handelsbetingelser / Terms of service

Creating an account

You can create an account directly or as part of accepting an invite from a studio (as a customer or as staff). Either way, the account is yours - you can use it across every studio that uses Ferb.

You're responsible for keeping your login credentials safe. Don't share them. If your account is used by someone else without your authorization, let us know quickly so we can secure it.

If you use a Ferb mobile app, your app-store account, device, operating system, and mobile carrier may have their own terms and limitations. Ferb is not responsible for device, carrier, app-store, or operating-system issues outside our control. Do not use Ferb on a device modified to bypass manufacturer security controls if that makes the app or payments unsafe.

One account, many studios

When you accept these terms, you're authorizing Ferb to share your identity - name, email, phone, and, where collected, date of birth/address - with any studio you choose to book with or join. 

You don't accept each studio's terms by creating your Ferb account. You accept each studio's terms separately when you first book, buy, or join with that studio.

3. How Ferb handles your data

Three buckets:

Yours. Your identity, your preferences, your password. Account settings currently support editing name, email, date of birth, and address. If you need anything else, contact us at data@ferb.co. You can also ask us to erase Ferb-controlled data via data@ferb.co.

Ours by necessity. Security logs (12 months), the consent audit trail, and invoices for bookkeeping (5 years), a hashed deletion record (5 years). We keep these because the platform stops working safely without them. We list them explicitly in the Privacy Policy.

Studio's. Bookings, attendance, payments, internal notes, marketing data - everything tied to your relationship with a specific studio is controlled by that studio. To request access, edits, or deletion of studio data, contact the studio directly using the studio's own terms/privacy contact details or booking pages.

Saved payment methods

Each studio has its own Stripe Connect account. Your saved card at one studio is saved under that studio's account; it doesn't carry over to another studio. If you want to save a card at a second studio, you do that at checkout there.

By adding or using a payment method, booking a service, buying a membership or pack, or agreeing to a recurring membership payment, you authorize the relevant studio and its payment processor to charge that payment method for the purchase, recurring fees, late-cancel/no-show fees, and other amounts you accept in the studio's terms and checkout flow. If you are entitled to a refund, reversal, chargeback adjustment, or credit, you also authorize the corresponding credit back to your payment method, where supported.

Your payment method and card network may have their own terms, fees, dispute rules, and authentication steps. Ferb is not a bank and does not store full card numbers.

Cookies and tracking

We don't run optional analytics or advertising tracking until you've made an informed choice. On Ferb-controlled booking surfaces, a cookie banner appears if you have not already made a choice. Full detail in our Cookie Policy.

4. Studio relationships

Each studio you transact with has its own terms, privacy and cookie policy.

• The service the studio provides (classes, sessions, memberships, packages)

• Pricing, VAT, and payment terms

• Booking, cancellation, no-show rules

• Membership binding period and cancellation notice

• Right of withdrawal - Danish 14-day fortrydelsesret rules, set by the studio

• Complaints procedure

• The studio's privacy notice

If you have a dispute with a studio about a booking, refund, cancellation, or service - work it out with the studio first. We're not party to that relationship; we provide the platform. The studio publishes their complaint procedure in their handelsbetingelser, with contact details and references to Forbrugerklagenævnet (Danish Consumer Complaints Board).

The same applies to staff and teachers invited to a studio. The Ferb account is yours; the working relationship is between you and the studio. We don't host or version employment agreements.

Some parts of the experience depend on third-party services such as Stripe, app stores, email providers, push notification services, or studio-managed marketing/accounting integrations. Those services are governed by their own terms and privacy notices, and may change or be unavailable independently of Ferb.

5. Marketing and communications

We send you transactional messages without asking separately - booking confirmations, password resets, security alerts, and important account changes. These are required for the platform to work.

Studios may want to send you marketing emails about new classes, offers, and events. That's separate. You opt in and out of marketing per studio.

Marketing messages and advertising/tracking are separate choices. If you opt in to studio marketing, the studio may contact you with offers and updates. If you also allow advertising/tracking cookies, studio-configured tools such as Meta Pixel or other ad destinations may receive event data where enabled. The studio is responsible for its own marketing compliance and destination accounts.

6. Acceptable use

Don't:

• Impersonate someone else

• Share your account credentials with others

• Make fake or fraudulent bookings

• Attempt to break, scrape, or otherwise abuse the platform

• Use the platform to do anything illegal or harmful

If you do, we may suspend or terminate your account. Where appropriate, we'll report it. Studios may have their own codes of conduct for their members - that's their domain.

7. Editing or deleting your account

Edit anytime

Account settings currently support editing your name, email, date of birth, address, and consent choices. Phone number is not self-service, contact data@ferb.co if you need those changed. Changes to Ferb-controlled identity apply across every studio you book with.

Delete your Ferb account

Email data@ferb.co from the address on your account. Tell us your name and email. We verify you're you (because the request comes from the email on file), and we erase your data within 30 days.

Erased where Ferb controls and no retention rule applies: your name, email, phone, date of birth/address where collected, password hash, and account preferences.

Retained, because we have to (see Privacy Policy §3 for full reasoning and retention periods):

• Security logs (12 months rolling)

• Consent audit trail (5 years)

• A hashed record of your former email and phone (5 years) - so banned or fraudulent accounts can't be silently re-created

• Linked fraud signals (5 years)

• Invoices: to comply with Danish bookkeeping laws. (5 years)

Delete your data at a specific studio

Contact that studio directly using the studio's own terms/privacy contact details or booking pages. We don't act as a middleman - like every booking platform, we point you to the controller of that data.

If a studio is legally required to retain certain records (invoices, member records for Danish bookkeeping), they keep those even after you request deletion. They'll explain that to you.

8. Changes to these terms

Three tiers:

• Editorial - a typo, a formatting fix, a clearer sentence with no meaning change. No notification.

• Notice-only - minor wording improvements, a new sub-processor (after the launch period), a contact change. A banner in your dashboard. No re-acceptance.

• Material - anything that changes scope, your rights, what data we collect, or how we use it. On your next login, a non-blocking modal: "We've updated our Terms. See what changed. Accept & Continue."

You can keep using Ferb after a material update without immediately accepting. The prompt comes back next login until you do.

9. Limitations and disclaimers

We provide Ferb on a best-effort basis. We work hard to keep things running, and we tell you when something's wrong. We're not responsible for the service the studio provides - that's between you and the studio.

Our liability to you under these terms is limited to the amounts you've actually paid to Ferb. For most users, that's zero - your fees flow to the studio, not to us. This limitation doesn't apply where Danish law prevents it.

10. Governing law and complaints

These terms are governed by Danish law. Disputes go to Danish courts.

If you have a privacy concern, you can complain to Datatilsynet (Danish Data Protection Authority) - datatilsynet.dk.

For consumer disputes with studios (not with us), the studio's handelsbetingelser will reference Forbrugerklagenævnet or the EU Online Dispute Resolution platform.

11. Contact